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Customer Service Specialist Customer Service Specialist

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My client are a growing business in the automotive sector, looking for an experienced and enthusiastic Customer Service Specialist to join the team.

You will be part of a highly motivated team with daily responsibility for all areas of operation, focused on keeping customers happy by delivering exceptional service.

You will be spotting any problems ahead of time and proactively keeping our customers happy. Alongside that, you will be constantly developing relationships with customers by being their first port of call and helping them, building a network of contacts as you progress.

Key Responsibilities:

  • Ensuring that all tasks are completed for customers on-time by:

    • Using technology to identify possible problems before they materialise;

    • Calling to offer solutions to any problems that do arise,

  • Developing positive relationships with customers by:

    • Calling them proactively before any issue becomes a real problem;

    • Making sure that their requests are completed quickly and accurately.

  • Answering phone and email queries from customers promptly, and solving their problems simultaneously.

  • Identifying ways that processes and customer service can be improved, and being part of the team that develops and installs those solutions.

Characteristics

  • A genuine desire to take responsibility, rather than wanting to stay ‘under the radar’, and a person with ambition to progress quickly in a growing business.

  • Persuasive in communications, with a particular focus on building trust and maintaining relationships via the phone, and the ability to change tone to suit the situation and audience.

  • A fast learner: wanting to take on new challenges, with the understanding that learning from mistakes is crucial.

  • Resilience: customers can often be demanding, but they will be thankful once you have solved their problems.

  • Ability to maintain strong attention to detail despite working in a fast-paced environment, and to follow complex processes correctly.

  • Positive, enthusiastic and ‘can-do’ attitude to work.

  • A customer focused attitude, always thinking from the customer’s point of view.

  • Commitment to customer service delivery.

  • Relationship-building with customers and/or suppliers over the phone.

  • Attention to detail and the ability to follow complex processes.

  • Choosing to step up to take responsibility and accountability.

What’s on Offer?

  • Full time role with a competitive salary, plus a team bonus.

  • Normal working hours will be 37.5 hours per week.

  • You will be required to work on a shift pattern basis to cover the operational hours of the business. This shift pattern will include work during the day at weekends on a rota basis.

  • Reporting line into Customer Service Manager.

Job Information

Job Reference: MH192562_1617724866
Salary: £16000 - £24000 per annum + bonus
Salary From: £16000
Salary To: £24000
Job Industries: Sales and Commercial
Job Locations: Birmingham, West Midlands
Job Types: Permanent
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