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Customer Service Executive – Property and Lettings Customer Service Executive – Property and Lettings

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My client are a leading travel provider based in Chester, looking to expand their Customer Service Team. This is an exciting opportunity for an analytically minded Customer Service Executive, putting together pricing proposals for all new properties, setting and creating optimal pricing points, through the use of research tables and comparable properties. Working closely with revenue management teams and the property owners, to optimise pricing for a range of locations. My client are a market leader in their industry, and are looking for a talented, results driven individual to join their expanding team.

Collaborating and building relationships with field based property consultants is key. The team operates 7 days a week on a shift based rota and open hours are from 9am-7pm Mon – Fri and 9-5:30pm Sat-Sun. These hours may change seasonally. Responding within tight deadlines to meet SLA’s is essential.

Success will be measured through annual contract targets, overall new property revenue and the proportion of properties achieving revenue projections.
As our newest Property and Pricing Executive you will be accountable for the following areas of responsibility:
– Using various data sources to prepare thoroughly researched pricing proposals and income projections for new property leads
– Providing logical guidelines to the Negotiation team on pricing flexibility
– Assessing and approving pricing proposals as submitted by our Property Consultants
– Liaising with Property Consultants to provide feedback on pricing, and coaching where necessary
– Implementing and championing new pricing strategies generated by the Pricing Research team into pricing proposals, and promoting this to the Negotiation and field teams
– Developing a thorough understanding of Revenue Management processes and decisions, including pricing and strategies then using this information to provide expert pricing advice
– Preparing bespoke pricing proposals for multi-unit sites
– Supporting sister brands with new property pricing by sharing expertise and best practice

Sound like something you might be interested in? Apply now!

Job Information

Job Reference: MH79291_1613996454
Salary: £18000 - £23000 per annum
Salary From: £18000
Salary To: £23000
Job Industries: Sales and Commercial
Job Locations: Chester, Cheshire
Job Types: Permanent
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